For millions of broadband users who may be tempted by a better deal from another provider, the fear has all the time been that of being stuck in an “internet-much less limbo”, waiting till their new service is switched on.
Thankfully, changes to the way in which switches happen have dramatically improved the situation.
On 14 February 2007, Ofcom introduced a code of conduct for transferring between broadband service providers known as the MAC Code of Conduct.
In the event that they want to change, broadband customers need a Migration Authorisation Code (MAC). The Migration Authorisation Code is a 17 to 19-digit distinctive identifier code consisting of both letters and numbers.
MACs often begin with “BBIP”, “FTIP”, “BBDS”, or “BBDP”, and consist of 4 letters, 7 numbers (sometimes as much as 9), a ahead slash, 2 letters, 2 numbers, and 1 remaining letter.
Once requested, your internet supplier should present you the MAC code inside 5 working days. This code will then be valid for 30 days by which the customer might switch broadband providers. While it should not take any longer than 10 working days to change your broadband, there isn’t any set limit imposed on broadband suppliers to change you to a brand new supplier and it may possibly take up to 5 weeks.
Your internet service supplier can not refuse your request for a MAC code and must not charge you for the code either. This was introduced to assist ease the method of switching your broadband and likewise allowing the switch to be accomplished in just some hours resulting in a brief loss of internet.
The only exceptions for refusal are as follows:
o The account holder doesn’t adjust to normal checks by the ISP
o A contract is already terminated
o The MAC has already been requested
o The ISP has already submitted a stop request
o The ISP is unable to obtain a MAC from ISP whom buyer is switching to
These rules had been set by Ofcom, although, some broadband suppliers have been identified to bend the foundations only a little.
This has led some questions about whether some broadband service suppliers attempt to make it as difficult as attainable for you to switch.
Even though broadband suppliers should comply with the principles, most providers will attempt to persuade you to stay. They could query you about who you want to transfer to and your the explanation why and single out comparisons between themselves and their competitor in an attempt to hold on to you as a customer.
In some cases they might give you one thing in return on your loyalty as a buyer, for example a free improve to the next degree of service.
From your perspective, if you’re satisfied with the level of service on offer from your present provider, it all the time is smart to hearken to any gives which can be made.
Nevertheless, if you’re determined to switch, it is best to so – and the new MAC system ought to make it quite a bit easier to do so.